Firstly, thank you so much for visiting our website - it really makes our day to see so many of you visiting the site. We hope we have covered all of your questions below, but if we've missed anything, please do get in touch.
Health & Safety Procedures
We are following best practice guidelines outlined by the UK government and WHO to ensure that we exceed compliance standards.
For local addresses (those in the BL0, BL1, BL2, BL3, BL4, BL5, BL6, BL7, BL8, BL9, M24, M25, M26, M27, M45, OL10, OL11, OL12 postcodes), we are doing contactless doorstep deliveries. We aim to be there within 24 hours, but if not, we will be with you the very next day. We package our records in our plastic carrier bags (which you may wish to dispose of after delivery) and will leave these on your doorstep when we arrive. We will knock on your door and take at least 4 steps away. Should you not be in, we will leave the item in a secure, shaded location and provide an update by whatever contact means you left when placing the order (most often email).
For those of you further afield, we are using tracked courier service as we have found this to be most reliable. We will post your items as quickly as possible (mainly same day). Whilst most deliveries have been speedy, please do understand that on occasion deliveries may be slower due to reduced work forces.
Thank you for placing orders with us and we appreciate your understanding with any uncontrollable delays we may experience.
Whilst we are out on the road making local deliveries, our response to emails may be a little slower than usual. If you have any urgent questions, please feel free to contact us on 07793 013 808 and we’ll be more than happy to help.
COVID-19 Frequently Asked Questions
I live locally, can I get a free drop off?
We have updated our website to have, postage, local drop off or collection options. For local postcodes - BL0, BL1, BL2, BL3, BL4, BL5, BL6, BL7, BL8, BL9, M24, M25, M26, M27, M45, OL10, OL11, OL12 - drop off is free of charge. This means we will do a contactless doorstep delivery. If you have any questions about this, feel free to drop us a message via our Contact Us page.
My record was due to be released soon but the date looks to have changed. When is it now going to be released?
We have noticed that many record release dates are changing, often at short notice. Please keep an eye on our Pre-Orders page to check release dates, or drop us a message via our Contact Us page.
I placed an order to be delivered to an incorrect address that is now closed. What should I do?
Please login in to your Wax and Beans website account and update your address to wherever you would like your delivery made. Alternatively, please drop us a message via our Contact Us page.
Do you have a minimum spend for free delivery if we aren’t local?
Yes! If you spend £75 or more with us, your delivery will be completed via tracked courier free of charge.
Are you still shipping internationally?
Yes. Unfortunately, there are some delays to this service due to reduced staff levels and varying government restrictions in different countries. We will do our best to get your items with you as quickly as possible. However, the impact of COVID and Brexit has caused some huge backlogs with courier services.