FAQs

Our Shop

What are your opening times?
We are open 7am - 7pm weekdays, 9am - 6pm Saturdays and 10am - 5pm Sundays.  We also have events on some evenings so check out our Events page.

Where are you?
16 Market Street, Bury, BL9 0AJ.  Click here for further details.

Do you have customer WiFi in shop?
Yes we do, pop into the shop and we'll happily give you the code, because you are awesome!

Do you sell drinks?
Yes, we have a variety of hot, cold and alcoholic beverages to consume.

Do you sell food?
Yes, we have sandwiches and jacket potatoes, as well as a number of specials each day like cottage pie, lasagne, fajitas etc. We also sell fresh cakes and snacks (crisps, chocolate, nuts and popcorn).   

Our Products

Do you sell CDs?
We only sell local bands on CD.  Generally, we only sell new and used records and have a small selection of used cassettes. 

Do you sell used records?
Yes, we sell secondhand records.  We do not list used records (or cassettes) on our website, you must visit our store to see our selection.

Do you buy used records?
Yes, we do.  If you have a collection you'd like us to see, please drop us an email at waxandbeans@gmail.com or contact us here and we'll organise a convenient time to visit you.

The shrink wrap is missing from my record, has it been played?
No. If the product arrives without shrink wrap, this will be how it has arrived to us from the distributor.  Please contact us if you have a problem with this and we'll contact the distributor to clarify the situation.  

The record I want isn't on your website, can you order it for me? 
We will do our best to order the item you want, but we can only order items that are still available from the distributors.  As we sell secondhand records, we can look out for your item in any collections we come across and will notify you if we are able to find something you're looking for.

Pre-orders

Why has the release date changed?

Release dates are subject to change.  We are given provisional dates by the record distributors and these frequently change. We will update release dates ASAP, but sometimes are not told with much notice.

How does shipping work on pre-orders?

Pre-orders will usually be shipped the day before release, usually on a Thursday.

Postage 

When will you post my order?
If your order includes items which we need to order in, or pre-orders, we will post your items as soon as we receive all items.  Otherwise, your items will be posted on the next working day after we receive your order.

Can I get free postage?
If you are a UK customer, to qualify for free postage, your order must exceed £75.  Unfortunately, we can't offer free postage for customers oversees.

I had an email to say my order was posted, but it still hasn’t arrived. What should I do?
We post items via various routes including Royal Mail and couriers.  Please contact us so we can chase this with the relevant service provider.  

Returns

There is something faulty or damaged in my order what do I do?
Get in touch within 30 days of purchase (or receipt of the item) and we’ll arrange a return/exchange.

I received the wrong item.
Get in touch and we can sort out the mix up.

I bought something by mistake, what do I do?
Please do not open the item.  Let us know within 30 days of purchase (or receipt of the item) and we will refund, exchange or provide store credit.  You will need to pay the return postage costs and we will only refund the cost of the items, not the postage fees. Please ensure you parcel is packaged properly to ensure there is no damage in transit to us.

Gift Cards

Can I buy gift cards/vouchers online?

Of course!  You can search for 'gift card' or access them from the drop down menu on our homepage.  Or for a shortcut click here. Add them to your basket as you would for any other product.

Can I use gift cards/vouchers online?

Yes, of course!  You can add the gift card code at the checkout. 

What denominations are the vouchers?

Vouchers come in £5, £10, £15, £20, £25 and £50 denominations. 

What can I buy with my gift voucher?

You can use your gift voucher to buy anything we sell in the shop or online.

Can I swap my voucher for cash? 

Sorry but vouchers are not transferable & cannot be exchanged for cash.

The record I want to buy is less than the value of my voucher, will I get change?

If the voucher value is higher than the value of the items you're buying, the gift card will be amended to show the remaining balance. We do not give any change.

Can I use multiple gift vouchers on an order?

Yes you can, if buying online just enter each voucher code on a separate line in the box at the checkout.

Do I get a physical card with my gift voucher?

You will get the Wax and Beans gift card and recycled envelope if you purchase in store.  If you purchase online, you will get the gift voucher code sent to you by email.  If you would like a physical copy sending to you, please let us know. We are also happy to send gift cards directly to recipients.

Record Tokens

Can I buy record tokens online?

Of course!  You can search for 'record tokens' or access them from the drop down menu on our homepage.  Or for a shortcut click here. Add them to your basket as you would for any other product.

Can I use record tokens online?

Unfortunately not at the moment.  If you would like to use a record token and are unable to come to the shop, please get in touch - waxandbeans@gmail.com. 

What denominations are the record tokens?

Vouchers come in £5, £10, £15, £20, £25, £30, £35, £40, £45, £50 and £100 denominations. 

What can I buy with my record tokens?

You can use your record tokens to buy anything we sell in the shop.

Can I swap my record tokens for cash? 

Sorry but record tokens are not transferable & cannot be exchanged for cash.

The record I want to buy is less than the value of my record tokens, will I get change?

If the record token value is higher than the value of the items you're buying, the record token will be amended to show the remaining balance. We do not give any change.

Can I use multiple record tokens on an order?

Yes you can.

Do I get a physical card with my record tokens?

Yes you will get a Record Tokens plastic card and backing card. If you purchase online, your item will be posted second class within 24 hours.

Events

I'd like to play in your shop, can I?
We like to support all artists and encourage as many as possible to perform in our shop.  If you'd like to put on an event, contact us by email.  It is the responsibility of the artist to advertise the event / sell tickets.  We will however share your social media posts and put up posters. 

Will I get paid?
It is up to you.  We sell paid tickets, where the funds go direct to the artist or we can leave contribution tubs out after your event. It is whatever option you prefer!

Artists/Labels

I'd like to sell my music in your shop and on your website?
Drop us an email with summary bio / description of the release.  We will do our best to add to our stocklist on a sale or return basis.  This means we will pay you for any copies we sell.  You're welcome to collect any unsold stock at any point.

How do I get paid?
It is up to you (the artist/label) to check on sales and request payment.  Payment will be based on our inventory.  Please contact us by email prior to dropping into the shop so we can confirm figures before your arrival.